We are on the lookout for someone to join the team here at My Garment Factory Cardiff!

Providing our customers a high quality service is crucial. Working in a close knit team you will be responsible for ensuring that our customers receive the best service possible.

The Customer Service Assistant will be responsible for:

• Dealing with all enquiries (online, in-store and over the phone) in a prompt professional manner
• Processing customer orders
• Managing orders throughout production process
• Dealing with & resolving any queries/complaints
• Liaise with other departments to ensure customers’ orders are on track
• Ensuring orders are both booked in/dispatched accordingly

Essential Skills:

• Strong communication & writing skills
• Ability to work well both individually and as a part of a team
• Driven, determined with a can do approach
• Pro-active sales skills
• Ability to work to deadlines/targets
• ICT Literate (Knowledge of MS Office package)
• Knowledge of Sage software advantageous (training will be provided)
• Previous customer service experience desirable

 Training will be provided in a number of areas to the successful applicant.

This is a Jobs Growth Wales vacancy. Candidates must be aged 16-24 and live in Wales.

Job Type: Full-time

Salary: NMW

To apply today email a CV to sales@mygarmentfactory.co.uk